Effective Date: January 1, 2026

Safiri24 (“Safiri24”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of personal information processed through our platform and services.

This Privacy Policy explains how Safiri24 collects, uses, stores, shares, and protects information across our services, including Safiri24 Access Intelligence and other operational solutions offered under the Safiri24 platform.

By accessing or using Safiri24 services, you agree to the practices described in this Privacy Policy.

1. About Safiri24

Safiri24 provides digital operational solutions designed to improve access control, visitor coordination, operational visibility, communication workflows, and business efficiency.

Our services may include:

Visitor and access management
QR-based check-in systems
Host approval workflows
SMS and WhatsApp notifications
Operational dashboards and reporting
Multi-site management
Transport and operational coordination tools
Other digital operational services offered under the Safiri24 platform

2. Information We Collect

Depending on how Safiri24 is used, we may collect and process the following information:

Personal Information

Full names
Phone numbers
Email addresses
Visitor details submitted during check-in
Host or employee information
Company or organization information

Access & Operational Information

Visitor check-in records
Access timestamps
Site and entry point information
Approval activity
Visitor invitation records
Device and browser information
IP addresses and system logs

Communication Information

SMS notification activity
WhatsApp notification activity
OTP verification activity
Customer support communication records

Technical Information

Browser type
Device type
Operating system
Usage activity
Platform interaction logs

3. How We Use Information

Safiri24 uses collected information to:

Provide and operate Safiri24 services
Facilitate visitor access and approval workflows
Verify phone numbers and user identity
Send notifications, approvals, alerts, and operational messages
Improve platform performance and security
Generate operational reports and analytics
Provide customer support
Detect misuse, fraud, abuse, or unauthorized access
Comply with legal and regulatory obligations

We only process information necessary for legitimate operational and service-related purposes.

4. Visitor & Access Data

Organizations using Safiri24 may collect visitor and access information through the platform.

Safiri24 acts as a technology provider and data processor on behalf of customer organizations using the platform.

Customer organizations are responsible for:

Informing visitors about data collection
Obtaining any legally required consent
Configuring platform settings appropriately
Using visitor information lawfully and responsibly

Safiri24 does not sell visitor information.

5. SMS & WhatsApp Communications

Safiri24 may send operational messages including:

Visitor approvals
OTP verification codes
Visitor invitations
Access notifications
Operational alerts

These communications may be delivered through:

SMS providers
WhatsApp Business integrations
Third-party communication infrastructure providers

Message delivery may depend on external providers, mobile operators, internet connectivity, and third-party platform availability.

6. Data Security

Safiri24 implements reasonable technical and organizational measures to protect information from unauthorized access, misuse, disclosure, alteration, or destruction.

Security measures may include:

Encrypted communication
Secure authentication
OTP verification
Access controls
Activity logging
Infrastructure monitoring

While we strive to protect all information, no digital platform or communication channel can guarantee absolute security.

7. Data Retention

Safiri24 retains information only for as long as reasonably necessary to:

Provide services
Maintain operational records
Support reporting and analytics
Meet legal or contractual obligations
Resolve disputes or enforce agreements

Retention periods may vary depending on customer configuration, operational requirements, and applicable laws.

8. Sharing of Information

Safiri24 may share information only where necessary to:

Provide platform services
Deliver notifications
Support infrastructure operations
Comply with legal obligations
Protect rights, safety, or security

We do not sell personal information to third parties.

Third-party service providers engaged by Safiri24 are expected to maintain appropriate confidentiality and security standards.

9. International Processing

Safiri24 infrastructure, communication providers, or technical service providers may process information in multiple jurisdictions depending on operational requirements.

By using Safiri24 services, users acknowledge that information may be processed outside their immediate geographic location.

10. Cookies & Analytics

Safiri24 websites and applications may use cookies or similar technologies to:

Improve user experience
Maintain sessions
Analyze platform usage
Enhance performance and security

Users may adjust browser settings to manage cookies where applicable.

11. User Rights

Depending on applicable laws and operational context, users may have rights to:

Access their information
Request corrections
Request deletion where applicable
Object to certain processing activities
Request clarification regarding data handling

Requests may be subject to operational, legal, or contractual limitations.

12. Third-Party Services

Safiri24 services may integrate with or rely on third-party platforms including:

SMS gateways
WhatsApp Business services
Cloud hosting providers
Authentication providers
Analytics tools

Safiri24 is not responsible for the independent privacy practices of third-party services.

13. Service Availability

Safiri24 strives to maintain reliable service availability but does not guarantee uninterrupted or error-free operation at all times.

Certain features may depend on:

Internet connectivity
Mobile networks
Third-party provider availability
Customer infrastructure

14. Children’s Privacy

Safiri24 services are not intentionally directed toward children without organizational oversight.

Organizations using Safiri24 in environments involving minors are responsible for ensuring lawful and appropriate use.

15. Updates to This Privacy Policy

Safiri24 may update this Privacy Policy periodically to reflect:

Service improvements
Legal requirements
Operational changes
Security enhancements

Updated versions will be published on the Safiri24 website.

Continued use of Safiri24 services after updates constitutes acceptance of the revised policy.

16. Contact Us

For privacy-related inquiries, please contact:

Safiri24
Email: info@safiri24.com
Phone: +254 714 758 758
Website: https://safiri24.com

Safiri24
Smart Access. Seamless Experience. Real Intelligence.